I just saw this comment so here’s my response:
> Best People – They have to believe in the vision of the company, they need to love getting up everyday and coming into the office and you need to take care of them. My last piece of advice is that if someone wants to leave, they’re going to and there’s nothing you can do about it. It’s the natural part of the cycle. You’ll always be there, but there will always be those that come, do a great job and look for greener pastures.
> Church vs. Congregation – Can you clarify?
> Embrace digital faster – Yes or you’re too late.
> Firing clients – I’ve seen this firsthand and if you have the cashflow to support this then go for it. In terms of clients that aren’t profitable – yes that’s a no brainer.
Install time and costing models – You need tools and the people to run these tools. If you’re not tracking time as an agency you’re driving blind. You have to be able to see profitability or you can’t do all the fun stuff we do at agencies
> Reward and Recognition – Do it naturally. Start small and build from there. We did an annual awards ceremony last year for the team and will do it again for sure.
Sustainability – A lot of us are wondering the same thing. Keep pushing forward, finding that niche and those clients that see value in long term relationships. It’s the one off projects that are false-cashflow cows.

I hope that helps for now!