If I told you that a local business was offering quick service, free wifi, kona coffee, cold A/C, and a tiki lounge what would come to mind?
Well it’s probably not a smog station. Here is a photo though of just that, a smog station that offers all the amenities (if not better) of your local [...]

I went out to dinner the other night with some friends and the subject of social media came up, more specifically Twitter.  One person made a comment that he was skeptical of this new tool and that it seemed like it was just a bunch of noise – a way for others to promote and [...]

With most brands, I wouldn’t take the time to point out the flaws and also give them tips on how to improve my customer experience. I felt in this case that Dunkin Donuts had the opportunity to not only gain some insight from a loyal customer (23 years in the making), but also hear how [...]