With most brands, I wouldn’t take the time to point out the flaws and also give them tips on how to improve my customer experience. I felt in this case that Dunkin Donuts had the opportunity to not only gain some insight from a loyal customer (23 years in the making), but also hear how [...]
Posts tagged ‘multichannel marketing’
Dunkin Donuts Customer Experience Gets DOodled
February 2nd, 2009
