Join Our Team

Our culture is in a constant state of evolution, day in and day out. Perks of working at DO include a dog-friendly office, bagel Fridays, endless snacks, monthly guest speakers, team building events, and an environment where creativity has no limit.

We are looking for team members who are relentless, brave, and curious; individuals who hold integrity highly and value collaboration; and most importantly, awesome people who are excited to be a part of a hard-working and fun-loving work family.

Full Time Openings

Denver, CO

Senior eCommerce Account Manager

Digital Operative is growing full-service digital agency in search of an experienced Sr. eCommerce Account Manager to join our team. The person best suited for this role has equal parts expert client relationship management skills along with a strong background in eCommerce strategy. He/She will be tasked with helping our clients grow their businesses by gaining value through the offerings of the agency. You will have access to a team of talented and bright experts to drive a consultative approach to client engagements built on delivering value.

As the Sr. eCommerce Account Manager, you need a deep understanding of both e-commerce and brand, and the ability to act quickly in response to client needs. It will be important to both think strategically as well as execute the day to day management of key accounts. You will need to gain a deep understanding of the customer's business in order to ensure the work being produce is on brand and driving results as well as mobilize agency team members to deliver on recommended strategies. Within this mindset, you will need to be able to stay organized, leverage the resources available to you, build solid client relationships and be cognizant of the client's needs.

Core Responsibilities:
  • Be a trusted advisor to your client accounts
  • Provide Director of Accounts with proactive updates of account growth pipeline and reporting
  • Develop deep understanding of each client’s business(es) and collaborate with DO teammates to effectively translate insights into activation program execution.
  • Manage all client reporting and communication including day to day account updates, project briefs, roadmap planning, weekly status calls, monthly performance presentations and in-person QBRs.
  • Build strong, long-term client relationships where DO is positioned as their competitive advantage
  • Support Director of Accounts and Account Management team across agency accounts as needed
  • Consistently meet and exceed quarterly and annual account growth goals
  • Consult clients on trends in ecommerce and retail to drive proactive opportunities for growth
Job Requirements:
  • 3-5 years of experience in a similar role - Digital Marketing Manager, Ecommerce Manager (In-house), Digital Account Strategist either on the brand or agency side.
  • Client relationship building skills
  • Understanding of the ecommerce landscape, technologies and trends
  • Solid consultative acumen and strategic thinking to consult with ecommerce businesses
  • Understanding of digital marketing principles and executions
  • Ability to adapt to change and perform in a fast-paced environment
  • Proactive and collaborative; maintain a positive attitude at all times
  • Experience managing Magento + Shopify Plus projects preferred
  • Strong conflict resolution skills
San Diego, CA

HR Manager

The HR Manager will partner with leadership and employees to create a "People" based set of policies and practices that deliver on a growth-oriented & fulfilling work culture. This position is responsible for managing the full range of human resources activities in the organization; recruiting, training, retention, career development, performance evaluations, and labor laws.

Experience:

  • Bachelor’s degree in Human Resources, Business Administration, or equivalent work experience
  • Minimum 5-7 years of solid experience in a human resources department
  • Proven track record handling all human resources activities and functions in a mid-size organization
  • Effective communicator at all levels across the organization
Skills, Abilities & Other Requirements:

  • Ability to work independently as the sole human resource in the department
  • Strong verbal and written communication skills and solid computer skills are required
  • Demonstrated ability in the areas of problem solving and using sound judgment
  • Strong interpersonal skills and ability to interact with all staff members
  • Must possess comprehensive generalist HR knowledge and ability, including legal and US labor law knowledge and experience
Duties & Responsibilities

  • Develop, implement and administer company human resources policies, employee relations and employment programs
  • Direct the HR function to minimize liability exposure for the company. Provide requested and necessary information to management
  • Coordinate all staffing activities; recruiting, interviewing, hiring, composing and sending offer letters, and background screening
  • Establish retention strategy and develop a formal onboarding plan to successfully immerse new hires
  • Interface with various parent company subsidiaries for subcontracting and recruiting overseas
  • Support the Controller as it pertains to company employee benefit programs
  • Coordinate the annual and mid-year performance appraisal system
  • Advise managers and management of employee relations issues. Investigate claims and provide guidance to reduce exposure of legal actions and claims
  • Foster a fair and consistent company environment
  • Assist managers and employees with career development planning
  • Onboarding for all new hires – offer letters, background screening, new hire orientation
  • Termination exit interviews – prepare all paperwork and conduct interviews
  • Develop company’s talent brand to ensure we are attracting the right candidates
  • Maintain employee handbook and keep up to date
  • Employee discipline/coaching
  • Create safety manual / Injury & Illness Prevention Program
  • Maintain OSHA logs
  • Ensure compliance with labor laws and regulations

San Diego, CA

Senior Project Manager

A growing digital agency is searching for a strong, experienced Senior Project Manager who can handle multiple tasks & priorities in an effective and solution-based manner. If the prospect of spearheading multiple projects at a high quality level through the balance of people, time, and budget excites you, keep reading.

The Senior Project Manager will be involved throughout all operational points of projects from client communication, to phase handoff, to launch. Digital Operative is looking for a senior-level eCommerce Project Manager, who brings at least 3 years agency or web project management experience, demonstrating a successful track record of driving eCommerce projects.

Role Summary

The Senior Project Manager has an eye for detail, a capacity to juggle multiple projects, schedules, etc, and the passion for setting the right expectations. Day-to-day activities include: driving projects forward, serving as the lead voice on projects, communicating with multiple clients, gathering client answers/assets/requirements/etc, unblocking obstacles, aiding in budgeting for RFP/RFQs/SOW’s/CO’s, testing team’s work, reviewing/altering multiple project schedules, reporting on utilized hours/project budget/timeline, and confidently making decisions to keep a project moving forward. The Senior eCommerce Project Manager will also be responsible for working with cross-functional team members, interfacing with clients, and following Digital Operative’s established processes.

Job Requirements:

  • 4-6 years experience as an interactive Web Producer or Project Manager within a deadline-driven agency or tech startup environment, with multiple eCommerce projects driven from initiations through close-out
  • 2+ years experience within ecommerce related work
  • Very comfortable with user experience, eCommerce, and web development terminology and processes, with experience managing responsive web projects, back-end integrations, as well as mobile, social, SEO/SEM/Retargeting campaigns, etc
  • Established track record of being accountable for the execution, management and quality of multiple complex eCommerce projects from initiation to close-out, ensuring client satisfaction, meeting milestones, and delivering within the approved budgets.
  • Excellent written and verbal communications skills; Experience creating detailed project requirements documentation through discussions and meetings with internal project team members across all departments and client stakeholders
  • Self-starter, proactive, deadline driven, hands on team player
  • Passion to learn the newest web technologies and design principles
  • Proficiency with MS Project, MS Office or other industry standard software
  • Familiarity using Mavenlink, ActiveCollab, Trello, Jira, or other online project management tools

Responsibilities:

  • Plan, monitor, and keep on top of project deliverables, goals and milestones
  • Facilitate, manage, and maintain timely and effective communication across teams including senior team members, clients and 3rd parties
  • Serve as the lead voice on projects, driving the early clarification and documentation of strategic & technical requirements, conceptualizing and explaining complex ideas clearly, managing expectations, and exhibiting transparency
  • Identify and assemble experts and stakeholders needed to refine and clarify requirements
  • Juggle the responsibility of serving as the voice of client interests to the Digital Operative team, with serving Digital Operative by focusing on the promised scope and budget, avoiding scope creep, and processing change orders where applicable
  • Educate, or identify experts needed to educate the client on Digital Processes as they relate to waterfall eCommerce builds, agile support contracts, and deployment processes
  • Works with cross-functional team members, ensuring projects get delivered on-time and on-budget
  • Develop project schedules and budgets based on client’s goals, scope of work, and available resources
  • Triage new tasks and help to prioritize based on severity, contractual obligation, and team workload
  • Produce timely weekly and monthly project reports in accordance with the company’s standards
  • Proactively inform upper management of any issues or delays related to project
  • Applies Digital Operative’s methodologies & processes to enforce project standards
  • Contribute to the agency's set of methodologies and best practices as it pertains to project lifecycles

Bonus Skills:

  • Prior web application or product management experience
  • Skillset within design or web development – you can code or design
  • eCommerce experience with Magento, Shopify or Demandware
  • PMP and/or CSM certification

This is a full-time position in our San Diego, CA office.
San Diego, CA

Sr. Magento Backend Developer

Digital Operative an award winning digital agency located in San Diego with offices in Denver, CO & New York, NY is looking for a talented Magento Developer who can lead his/her peers, project teams and provide consultative support during the sales process. A person who not only knows his/her stuff, but is passionate and excited about the latest and greatest technologies. You'll be learning our existing methodologies and applying your own to ensure that DO is producing best-in-class technologies on all of its products. You will get your hands dirty working on web, mobile, and ecommerce. You should be able to work seamlessly with system engineers, back-end developers and user experience designers throughout the process.

What you will be doing:

  • Creating clean, well-documented, efficient, and standards-compliant code with an eye towards performance optimization
  • Define, design, develop, integrate, test, deploy, maintain, troubleshoot, and enhance applications and tools written in PHP, JavaScript, HTML, CSS and other languages as necessary
  • Develop on new and existing client projects built using the Magento 1 and Magento 2 platform
  • Write secure code and exercise good judgment in handling sensitive data
  • Trouble shooting critical production issues
  • Embrace emerging standards while promoting best practices
  • Maintaining a high awareness of industry issues and trends, particularly in regard to accessibility, usability, and emerging technologies; keep team members informed as appropriate, with a view to incorporating these in future projects
  • Writing technical software requirements as needed
  • Implementing and maintaining Magento best practices
  • Evaluate developer code quality and provide input for performance evaluations
  • Understanding client short and long term goals and recommending a solution
  • Setting up, configuring and optimizing enterprise level ecommerce software and servers
  • Developing custom modules for integration into ERP, accounting, fulfillment and marketing systems
  • Integrating user interface designs, flows and processes
  • Paying attention to software development process practiced by the team and help improve it so we deliver products on time with quality
  • Foster a culture of continuous improvement by learning, applying and educating team on software best practices

What you need for this position:

  • 4-6 years of experience building scalable robust web or ecommerce applications in OOP PHP
  • Experience working with the following technologies: Javascript, XML, JSON, SQL, PHP
  • Experience with OOP PHP
  • Competent with MySQL-based database concepts
  • Familiarity with automated deployment strategies
  • Experience working from the linux command line
  • General knowledge of Git and GitFlow
  • Attention to detail and relentless pursuit for best in class solutions

Nice to haves:

  • Magento Developer Certification
  • Experience with Magento 1.x and 2.x
  • In-depth knowledge of PCI compliance and other e-commerce industry topics
  • Knowledge of optimization, caching, and scaling techniques
  • Multi-website, store view deployment
  • Experience with AWS or similar cloud platforms