Join Our Team

Our culture is in a constant state of evolution, day in and day out. Perks of working at DO include a dog-friendly office, bagel Fridays, endless snacks, monthly guest speakers, team building events, and an environment where creativity has no limit.

We are looking for team members who are relentless, brave, and curious; individuals who hold integrity highly and value collaboration; and most importantly, awesome people who are excited to be a part of a hard-working and fun-loving work family.

Full Time Openings

San Diego, CA

Email Marketing & CRM Specialist

Digital Operative is a growing digital agency in search of a highly motivated Ecommerce Email/CRM Marketing Specialist to join our expanding team. This role will be working across client accounts to drive successful email & CRM programs using compelling creative, testing workflows, leveraging data and making recommendations as needed.

You will be a DO’er who adopts and contributes to DO’s fun and amazing culture. Looking for someone to join the team who loves dogs, happy hours, company volunteer days, and proud to be a part of our DO family!

Responsibilities:
  • Building email campaigns, performing list segmentation, fine-tuning testing approaches, HTML presentation and QA of all outbound campaigns on time and within scope
  • Troubleshoots technical issues in collaboration with developers, list segmentation and platform setups as needed day-to-day
  • Proofreads emails for clarity, grammar and spelling
  • Manages full Q.A. of emails
  • Owns email marketing & CRM activities day-to-day including email setup, scheduling, testing, tagging, deployment, content review, workflow/series creation and reporting
  • Owns tactical and promotional calendar for client’s email programs
  • Responsible for creation and ownership of email processes
  • Participates in and activates against email marketing strategy initiatives
  • Provides email marketing & CRM best practices to Accounts division and Digital Marketing team
  • Provides in-depth reporting and analysis on email performance and pivots/makes recommendations based on those insights
  • Work inside agency's toolset - Google Analytics, Eloqua, Mailchimp, Bronto, Bluecore, Sailthru, Klaviyo and Invision
Qualifications:
  • At least 3 yrs+ experience in similar role - Email Marketing, CRM Specialist
  • Experience in E-commerce email marketing
  • Experience with email platforms - Eloqua, Mailchimp, Klaviyo
  • Proficient in marketing automation technology
  • Ability to troubleshoot technical issues with email setup & sending
  • Understanding of database and segmentation
  • Attention to details is a must
  • Must hit all deadlines
  • Experience within agency environment is a bonus
  • Proactive, energetic & positive-minded
San Diego, CA

Ecommerce Account Manager

Digital Operative is growing full-service digital agency in search of an experienced Ecommerce Account Manager to join our team. The person best suited for this role has equal parts expert client relationship management skills along with solid experience in Ecommerce and Digital Marketing. He/She will be tasked with helping our clients grow their businesses by gaining value through the offerings of the agency. You will have access to a team of talented and bright experts to drive a consultative approach to client engagements built on delivering value.

As an Account Manager, it will be important to both think strategically as well as execute the day to day management of key accounts. You will need to gain a deep understanding of your client's business in order to ensure the work being produced is aligned with the client’s KPIs and driving results. Within this mindset, you will need to be able to stay organized, leverage the resources available to you, build solid client relationships and be ever cognizant of the client's needs.

Core Responsibilities
  • Be a trusted advisor to your clients; provide strategic recommendations and proactive updates on their Ecommerce business and marketing goals
  • Develop a deep understanding of each client’s business(es) and collaborate with DO teammates to effectively translate insights into activation program execution
  • Manage all client reporting and communication including day to day account updates, project briefs, roadmap planning, weekly status calls, monthly performance presentations and in-person QBRs
  • Build strong, long-term client relationships where DO is positioned as their competitive advantage
  • Consistently meet and exceed quarterly and annual account growth goals
  • Consult client on trends in Ecommerce and retail to drive proactive opportunities for growth
  • Support Director of Accounts and Account Management Team across agency accounts as needed
  • Work closely with your Project Manager to ensure initiatives are completed on time and on budget
What We Are Looking For:
  • A polished, positive and confident speaker/presenter
  • A strategic thinker that goes above and beyond to hit their clients goals by leveraging the expertise of agency team members
  • A proactive communicator both internally and client-wise
  • Someone who is self driven, takes ownership over the quality of their work, but also isn't afraid to ask for help
  • A team player who can effectively bring people together and activate them against specific goals
Qualifications:
  • 2-4 years of experience in a client service or account management role
  • Knowledge of website design + development process; ideally related to Magento and/or Shopify
  • Understanding of the Ecommerce landscape, technologies and trends
  • Experience with digital marketing principles and executions
  • Ability to take ownership of the client’s business priorities and drive established goals forward; function as an extension of the client’s in-house marketing team
  • Ability to adapt to change and perform in a fast-paced environment
  • Maintain a proactive, collaborative and positive attitude at all times
  • Strong conflict resolution skills
San Diego, CA

Account Coordinator

Digital Operative is growing full-service digital agency in search of an Account Coordinator to join our team. The person best suited for this role has equal parts relationship management skills along with some experience in Ecommerce and/or Digital Marketing. He/She will be a valued member of the client service team as we help our clients grow their businesses by gaining value through the offerings of the agency. You will have access to a team of talented and bright experts to support you in client engagements as well as help you develop the skill needed to move into an Account Management role.

As an Account Coordinator, it will be important to both think strategically as well as execute the day to day management of tasks on key accounts. You will need to gain an understanding of your client's business in order to ensure the work being produced is aligned with the client’s KPIs and driving results. Within this mindset, you will need to be able to stay organized, leverage the resources available to you, build solid client and team relationships and be ever cognizant of the client's needs.

Core Responsibilities:
  •  Be a trusted and collaborative team member; provide proactive updates on account status and tasks
  • Develop an understanding of each client’s business(es) and collaborate with DO teammates to effectively achieve client goals
  • Support Account Management team with client reporting and communication including day to day account updates, project briefs, roadmap planning, as well as attending weekly status calls, monthly performance presentations and in-person QBRs
  •  Consistently meet and exceed growth goals required to move into an Account Management role within the agency
  • Consult clients on trends in Ecommerce to drive proactive opportunities for growth
  • Support Director of Accounts and Account Management Team across agency accounts as needed
  • Work closely with the Project Management team to ensure initiatives are completed on time and on budget
What We Are Looking For:
  • A polished, positive and confident speaker
  • Someone eager to learn the DO client service discipline and develop expert understanding of agency strategy and services
  • A strategic thinker that goes above and beyond to hit their clients and team’s goals
  • A proactive communicator both internally and client-wise
  •  Someone who is self driven, takes ownership over the quality of their work, but also isn't afraid to ask for help
  • A team player who can effectively bring people together and activate them against specific goals
Qualifications:
  • 1-2 years of experience in a client service or account management role
  • Baseline understanding of the Ecommerce landscape, technologies and trends
  • Experience with digital marketing principles and executions
  • Ability to take ownership of assigned account management duties and drive established goals forward; function as a key member of the client service team
  • Ability to adapt to change and perform in a fast-paced environment
  • Maintain a proactive, collaborative and positive attitude at all times
  • Strong conflict resolution skills
San Diego, CA

Senior Project Manager

A growing digital agency is searching for a strong, experienced Senior Project Manager who can handle multiple tasks & priorities in an effective and solution-based manner. If the prospect of spearheading multiple projects at a high quality level through the balance of people, time, and budget excites you, keep reading.

The Senior Project Manager will be involved throughout all operational points of projects from client communication, to phase handoff, to launch. Digital Operative is looking for a senior-level eCommerce Project Manager, who brings at least 3 years agency or web project management experience, demonstrating a successful track record of driving eCommerce projects.

Role Summary:

The Senior eCommerce Project Manager has an eye for detail, a capacity to juggle multiple projects, schedules, etc, and the passion for setting the right expectations. Day-to-day activities include: driving projects forward, serving as the lead voice on projects, communicating with multiple clients, gathering client answers/assets/requirements/etc, unblocking obstacles, aiding in budgeting for RFP/RFQs/SOW’s/CO’s, testing team’s work, reviewing/altering multiple project schedules, reporting on utilized hours/project budget/timeline, and confidently making decisions to keep a project moving forward. The Senior eCommerce Project Manager will also be responsible for working with cross-functional team members, interfacing with clients, and following Digital Operative’s established processes.


Must-Have Skills & Requirements:
  • 4-6 years experience as an interactive Web Producer or Project Manager within a deadline-driven agency or tech startup environment, with multiple eCommerce projects driven from initiations through close-out
  • 2+ years experience within e-commerce related work
  • Very comfortable with user experience, eCommerce, and web development terminology and processes, with experience managing responsive web projects, back-end integrations, as well as mobile, social, SEO/SEM/Retargeting campaigns, etc
  • Established track record of being accountable for the execution, management and quality of multiple complex eCommerce projects from initiation to close-out, ensuring client satisfaction, meeting milestones, and delivering within the approved budgets
  • Excellent written and verbal communications skills; Experience creating detailed project requirements documentation through discussions and meetings with internal project team members across all departments and client stakeholders
  • Self-starter, proactive, deadline driven, hands on team player
  • Passion to learn the newest web technologies and design principles
  • Proficiency with MS Project, MS Office or other industry standard software
  • Familiarity using Mavenlink, ActiveCollab, Trello, Jira, or other online project management tools
Role Responsibilities:
  • Plan, monitor, and keep on top of project deliverables, goals and milestones
  • Facilitate, manage, and maintain timely and effective communication across teams including senior team members, clients and 3rd parties
  • Serve as the lead voice on projects, driving the early clarification and documentation of strategic & technical requirements, conceptualizing and explaining complex ideas clearly, managing expectations, and exhibiting transparency
  • Identify and assemble experts and stakeholders needed to refine and clarify requirements
  • Juggle the responsibility of serving as the voice of client interests to the Digital Operative team, with serving Digital Operative by focusing on the promised scope and budget, avoiding scope creep, and processing change orders where applicable
  • Educate, or identify experts needed to educate the client on Digital Processes as they relate to waterfall eCommerce builds, agile support contracts, and deployment processes
  • Works with cross-functional team members, ensuring projects get delivered on-time and on-budget
  • Develop project schedules and budgets based on client’s goals, scope of work, and available resources
  • Triage new tasks and help to prioritize based on severity, contractual obligation, and team workload
  • Produce timely weekly and monthly project reports in accordance with the company’s standards
  • Proactively inform upper management of any issues or delays related to project
  • Applies Digital Operative’s methodologies & processes to enforce project standards
  • Contribute to the agency's set of methodologies and best practices as it pertains to project lifecycles
Bonus Skills:
  • Prior web application or product management experience
  • Skillset within design or web development – you can code or design
  • eCommerce experience with Magento, Shopify, BigCommerce or Demandware
  • PMP and/or CSM certification
San Diego, CA

Amazon Marketing Specialist

The Amazon Marketplace Specialist will be responsible for managing the accounts and marketing of the agency's customers on the Amazon channel, growing into multiple marketplace channels. This is a great opportunity to be a part of the early growth stage of this business unit as well as the agency as a whole. In this role, you will have a significant impact on customers' Amazon programs as well as working within a fast-paced and entrepreneurial environment. You will need to be both strategic and operational as this is a hands-on role ensuring we build a best-in-class Amazon and marketplace offering.

RESPONSIBILITIES
  • Manage Amazon accounts to include: setting up accounts, operating terms, product listings and their optimization
  • Create and implement Amazon Marketing Plans leveraging the expertise from e-commerce and digital marketing staff at the agency
  • Optimize Amazon listings/pages to improve consumer engagement, organic search performance & sales (A+ content development)
  • Drive traffic and execute Amazon AMS/AMG campaigns, lightning deals, and Enhanced Brand Content (EBC) to increase revenue
  • Interact with Consumers via response to Q&A and well as review feedback to drive engagement and goodwill
  • Manage & optimize Amazon email marketing programs across customers to solicit positive reviews and additional purchases that are in line with the Amazon TOS
  • Strategically plan and drive brand expansions to additional marketplaces domestically and internationally
  • Support launching additional 3rd party marketplace businesses
  • Work with internal digital marketing team to create and execute promotion plans to drive growth
  • Drive the agency's marketplace program's necessary systems and processes
  • Forecast, plan and optimize marketing budgets across the agency's marketplace customers
  • Provide ongoing sales and marketing reporting to provide customer with insights and recommendations to drive growth
  • Work with the customer's internal Operations team to ensure the accuracy and integrity of inventory
  • Participate in account relationships and negotiations with marketplace partners
ROLE REQUIREMENTS:
  • 1+ year of experience in successfully managing Amazon marketplace programs
  • Experience managing third-party eCommerce marketplaces for consumer brands
  • Bachelor’s Degree in Business, Marketing, Management or comparable work experience
  • Proven knowledge of requirements, restrictions and best practices for selling on Amazon & other marketplaces
  • Knowledge and experience with Amazon SFP, FBA, Sponsored Products, AMS, Promotions, etc
  • Have a data-driven approach to proactively analyze data, find insights, make decisions and execute goals
  • Results-driven and able to work with cross-functional teams to achieve sales goals
  • Passion to work in an entrepreneurial and high growth environment
  • Experience with e-commerce platforms like Shopify and Magento are a plus
  • Strategic thinking with action-driven mindset towards results
  • Excellent communicator, detail-oriented, and self-motivated
  • Strong organizational and planning skills
  • Proficient in MS Office and/or Google Suite (particularly Excel, PowerPoint, Sheets, Slides)
San Diego, CA

Project Coordinator

We are searching for a Project Coordinator who can handle multiple tasks & priorities in an effective and solution-based manner. If the prospect of helping spearhead multiple projects at a high-quality level through the balance of people, time, and budget excites you, keep reading.

The Project Coordinator will be involved throughout all operational points of projects from client communication, to phase handoff, to launch. Digital Operative is looking for a candidate who brings at least 1 year of agency or web project management experience or project coordinator experience, demonstrating a successful track record of helping facilitate driving projects forward.


Duties and Responsibilities:
  • Agency or start up experience, such as marketing, web, eCommerce, etc, in the role of Project Coordinator, Junior Project Manager, or similar.
  • Familiarity with user experience, eCommerce, and web terminology and processes, with experience working on responsive web projects, mobile projects, social, SEO/SEM/Retargeting campaigns, etc
  • Proficiency with MS Project, MS Office or other industry standard software
  • Familiarity using Mavenlink, Jira, or other online project management tools
  • Works with cross-functional team members, interfacing with clients from time-to-time, and ensuring projects get delivered on-time and on-budget
  • Assist the Project Manager(s) in project planning by collecting & document requirements to help determine scope and quality needs
  • Assist in estimating resource needs by documenting resource requirements for each phase of the project, assist in getting estimates, and document resource capacities needed (book resources in our resourcing system)
  • Act as a liaison in reporting project status to the stakeholder(s) and the internal team (reporting on schedule and cost, etc)
  • Assist in administrative tasks by documenting approved changes and updating weekly reports, help create change orders, etc
  • Provided coordination support by directing project work and assigning appropriate tasks to the proper project team members, check in with team, report progress to PM
  • Adheres to the DO standard processes and attends trainings
  • Assist with various other project coordination tasks as needed
Who we are looking for:
  • Self-starter, proactive, deadline driven, hands on team player
  • Passion to learn the newest web technologies and design principles
  • Highly detail-oriented
  • Eager to advance knowledge and skillset in the realm of Project Management and related disciplines (waterfall, agile, ITIL, etc)
Qualifications:
  • 1 year of digital agency or ecommerce company experience
  • Hands-on experience with web design/development and/or digital marketing tactics
  • Any type of eCommerce experience with Magento or Shopify Plus
San Diego, CA

Junior Paid Search Specialist

DO is searching for a passionate and motivated full-time Jr. Paid Search Specialist who has experience in the planning, daily management, ongoing optimization, and reporting of Paid Search campaigns.

Our ideal candidate has experience working across multiple customers throughout the day whose ultimate goals are driving sales and leads. This role will interface with a variety of cross-functional team members and reports to our Paid Media Manager. If you are passionate about working with great team members, have a knack for analyzing data, and enjoy the ever-evolving landscape of digital media, then read on!


Responsibilities in this Role:
  • Work with our Paid Media Manager and help to manage the day-to-day Paid Search marketing activities across multiple search engines (Google, Bing) including campaign planning, implementation, budget management, performance review, and optimization of paid search campaigns
  • Keyword research (discovery and expansion), review and editing of ad creative/copy, review and analysis of website performance metrics, and optimization of campaigns
  • Data compilation and creation of detailed campaign monthly performance and trend reports with actionable insights and recommendations
  • Create, coordinate, and QA all aspects of client tracking codes on site
  • Assist Paid Media Manager with campaign strategy development including proposal research and development
  • Provide analysis for campaigns from Google Analytics
  • Work on special projects as needed to support the Digital Marketing team
Who we are looking for:
  • You're an excellent communicator with the ability to sell, convince, and negotiate with people
  • You have a team-oriented working attitude with an ability to work well under pressure with a friendly and positive outlook/li>
  • You are brave and not afraid to experiment, pitch ideas, explore the non-norm, but also ask questions/for help when needed
  • You thrive in a learning environment through a curious and entrepreneurial spirit
  • You have a great attention to detail
  • Your team can rely on you to do what you say you'll do
  • You have a passion for all things digital and especially Search
  • You love having dogs around the office
Your Experience:
  • Minimum of 1 year of experience planning/buying media for paid search environments and completing the following tasks: Keyword research, ad copy development, keyword bid management, campaign creation, and ongoing optimization
  • Current ad certifications is a plus, but will also be a part of ongoing role development
  • Assisting with Analysis and reporting experience including: building stories with the numbers, providing confident recommendations based on findings/insights, presenting findings and the ability to perform offline (ex/Excel) analysis on optimization opportunities
  • Proven ability to juggle many projects, always meeting deadlines, and exceeding expectations
  • Bonus Skills - Google Analytics, Google Tag Manager, Marketing Automation Systems or other technical skills
San Diego, CA

Software Development Manager

The Development Manager is responsible for the overall success of the development delivery team. They are the gatekeeper between the developers and the rest of DO, serving as an advocate, liaison, and enforcer. Their primary responsibilities include:

Company Culture:
  • Be available to attend/participate as needed in any activity that may benefit by your involvement within the company
  • Be open at all times for input and interaction with all employees in order to support their needs and to maximize their moral
Day-to-day management of the team members:
  • Consistently have your “finger on the pulse” of what is going on, i.e.
  • Ensure timesheets are filled out and accurate
  • Help identify issues/problems being solved at the same time or previously solved across multiple projects
  • Proactively ensure the Dev team is providing "root-cause" solutions to issues as much as possible
  • Identify when to best implement process vs training

Serve as a point of escalation for internal and external, HR and task-related issues Provide an environment and attitude that fosters mentorship, learning and growth Processes, Training and Best Practices: Working with the VP of Engineering, CTO and other leads to

  • Create, document and enforce processes and workflows
  • Create training and learning opportunities and programs
  • Ensure development work meets company standards and best practices
Team Growth
  • Assist in the planning and execution of outsourcing, hiring and onboarding
  • Resource planning and skill matching:
    • Collaborate with Account Managers, Project Managers and Operations to assign resources to projects based on their knowledge and expertise
    • Report on departmental KPIs:
      • Magento 2 Certifications (%)
      • Churn Rate
      • Others TBD
      Contribute as a Solutions Engineer (BA/BSA):
      • Working with account/project managers, the team, clients and prospects to understand technical issues and provide a roadmap for delivery
      • Creation of technical documentation as needed (use cases, flowcharts, requirements, etc)
      • Assist in the troubleshooting, debugging and resolution of complex technical issues
San Diego, CA

Senior Developer

Digital Operative is a growing digital agency in search of a highly motivated Senior Developer to join our expanding team. You’ll learn our existing methodologies and apply your own to ensure that DO is producing best in class technologies on all of it’s products. You will get your hands dirty working on e-commerce sites (Magento, Shopify Plus) and CMS platforms. You will work collaboratively with Systems Engineers, Back End Developers and UX Designers throughout this process. You will have a passion for creating digital solutions for a variety of clients across Outdoors, Active Lifestyle, Retail, Fashion, Consumer Electronics and Nonprofits.

You will be a DO’er who adopts and contributes to DO’s fun and amazing culture. We are an eclectic group of individuals who make quick and accurate decisions in a fast-paced environment. Looking for someone to join the team who loves dogs, happy hours, company volunteer days, and proud to be a part of our DO family!


Duties and Responsibilities:
  • Create clean, well-documented, efficient and standard-compliant code with an eye towards performance optimization
  • Define, design, develop, integrate, test, deploy, maintain, troubleshoot, and enhance applications and tools written in PHP, JavaScript, HTML, CSS and other languages as necessary
  • Write secure code and exercise good judgment in handling sensitive data
  • Troubleshoot critical production issues
  • Embrace emerging standards while promoting best practices
  • Maintain a high awareness of industry issues and trends, particularly in regards to accessibility, usability and emerging technologies; keep team members informed as appropriate, with a view to incorporating these in future projects
  • Write technical requirements as needed
  • Implement and maintain Magento best practices
  • Evaluate developer code quality
  • Understand client short and long term goals and recommend solutions
  • Set up, configure and optimize enterprise level e-commerce software and servers
  • Develop custom modules for integration into ERP, Accounting, fulfillment and marketing systems
  • Integrate user interface designs, flows and processes
  • Pay attention to software development process practices by the team and help improve it so we deliver products on time with quality
  • Foster a culture of continuous improvement by learning, applying and educating team on software best practices
WHO WE ARE LOOKING FOR:
  • Someone who is solutions oriented and knows how to troubleshoot issues
  • Able to work in a fast paced, ever changing environment while keeping a calm and upbeat attitude
  • Loves the code!
  • Able to communicate well with clients and team members
QUALIFICATIONS:
  • 4-6 years of experience building scalable robust web or ecommerce applications in OOP PHP
  • Experience working with the following technologies: Javascript, XML, JSON, SQL, PHP
  • Experience with OOP PHP
  • Experience working from the linux command line
  • General knowledge of Git and GitFlow
  • Attention to detail and relentless pursuit for best in class solutions
  • Experience with AWS or similar cloud platforms

San Diego, CA

Lead Magento Developer

The Lead Magento Developer role works with a team to deliver solutions to project requirements, possessing the knowledge and experience to configure and build Magento 1 and Magento 2 websites from start to finish. This includes theming from scratch, installing all necessary 3rd party modules, identifying where custom built modules are needed, delegating tasks to frontend developers, backend developers, and system administrators. This position works closely with the project architect, account managers, and developers.

Responsibilities:

  • Develop professional & industry standard solutions to task requirements
  • Maintain organization on projects with account manager (technical side)
  • Be the first line of support for developers in your team
  • Be the technical lead
  • Master the skills required to complete your team’s projects
  • Develop on new and existing client projects built using the Magento 1 and Magento 2 platform
  • Architect and write custom extensions according to best practices
  • Build efficient, testable, and reusable code
  • Identify quality community extensions and optimize production efforts
  • Maintain high performing codebases and solve complex performance problems
  • Support architecting and estimating new Magento tasks & projects
  • Communicate and collaborate with developers on the team
  • Develop solutions in given time frames
  • Communicate with managers about any issues or concerns
  • Follow DO’s development operations standards and expectations
Basic Requirements:

  • Minimum of 3-5 years PHP web development experience
  • Minimum of 1-2 years real-world e-commerce experience with Magento development
  • Firm grasp of Git-based source control
  • Competent with PHP object-oriented programming & MVC applications
  • Competent with MySQL-based database concepts
  • Familiarity with automated deployment strategies
  • Solutions-oriented thinking; always looking for the smart solution to a problem rather than jumping at the first answer
  • A preoccupation with staying on top of industry trends and technologies
  • An aptitude and drive for learning
Technical Requirements

  • Thorough understanding of Magento’s code structure, extension architecture, theming hierarchy, and fallback components
  • Expertise in authoring and extending Magento extensions
  • Thorough experience in customizing Magento’s front-end components using layout XML, blocks, and templates
  • Thorough knowledge of vanilla Magento feature set and configuration
  • Competent knowledge of e-commerce data organization and relationships
  • Store catalog (categories/products/attributes)
  • Sales orders (quotes/orders/invoices/shipments/credits)
  • Competent in authoring JavaScript and using libraries such as jQuery
  • Competent in web services integrations (REST/SOAP)
  • A desire to be personally responsible for production-level code
  • Ingenuity to leverage all available tools at your disposal
  • Comfort working with Linux-based systems
Bonus Qualifications

  • Magento Certification is a huge plus
  • Experience in ERP integrations with Magento is a huge plus
  • Experience with caching and scaling techniques
  • Experience in multi-store, multi-lingual, or multi-currency e-commerce implementations
  • In-depth knowledge of PCI/PA-DSS compliance issues
  • Experience with CSS preprocessors like SASS/LESS
  • Contributions to the open-source community