A Few Things We Love About Working Here

Our culture is a constant evolution, day-in and day-out. We are looking for team members who are relentless, brave, curious and hold integrity highly.

Full Time

San Diego, CA

Senior Project Manager

A growing digital agency is searching for a strong, experienced eCommerce Project Manager who can handle multiple tasks & priorities in an effective and solution-based manner. If the prospect of spearheading multiple projects at a high quality level through the balance of people, time, and budget excites you, keep reading.

The Senior eCommerce Project Manager will be involved throughout all operational points of projects from client communication, to phase handoff, to launch. Digital Operative is looking for a senior-level eCommerce Project Manager, who brings at least 3 years agency or web project management experience, demonstrating a successful track record of driving eCommerce projects.

Role Summary

The Senior eCommerce Project Manager has an eye for detail, a capacity to juggle multiple projects, schedules, etc, and the passion for setting the right expectations. Day-to-day activities include: driving projects forward, serving as the lead voice on projects, communicating with multiple clients, gathering client answers/assets/requirements/etc, unblocking obstacles, aiding in budgeting for RFP/RFQs/SOW’s/CO’s, testing team’s work, reviewing/altering multiple project schedules, reporting on utilized hours/project budget/timeline, etc. The Senior eCommerce Project Manager will also be responsible for working with cross-functional team members, interfacing with clients, and following Digital Operative’s established processes.

Must-have Skills & Requirements:

  • 4-6 years experience as an interactive Web Producer or Project Manager within a deadline-driven agency or tech startup environment, with multiple eCommerce projects driven from initiations through close-out
  • 2+ years experience within ecommerce related work
  • Very comfortable with user experience, eCommerce, and web development terminology and processes, with experience managing responsive web projects, back-end integrations, as well as mobile, social, SEO/SEM/Retargeting campaigns, etc
  • Established track record of being accountable for the execution, management and quality of multiple complex eCommerce projects from initiation to close-out, ensuring client satisfaction, meeting milestones, and delivering within the approved budgets.
  • Excellent written and verbal communications skills; Experience creating detailed project requirements documentation through discussions and meetings with internal project team members across all departments and client stakeholders
  • Self-starter, proactive, deadline driven, hands on team player
  • Passion to learn the newest web technologies and design principles
  • Proficiency with MS Project, MS Office or other industry standard software
  • Familiarity using Basecamp, ActiveCollab, Trello, Jira, or other online project management tools

Responsibilities:

  • Facilitate, manage, and maintain timely and effective communication across teams including senior team members, clients and 3rd parties
  • Serve as the lead voice on projects, driving the early clarification and documentation of strategic & technical requirements, conceptualizing and explaining complex ideas clearly, managing expectations, and exhibiting transparency
  • Identify and assemble experts and stakeholders needed to refine and clarify requirements
  • Juggle the responsibility of serving as the voice of client interests to the Digital Operative team, with serving Digital Operative by focusing on the promised scope and budget, avoiding scope creep, and processing change orders where applicable
  • Educate, or identify experts needed to educate the client on Digital Processes as they relate to waterfall eCommerce builds, agile support contracts, and deployment processes
  • Works with cross-functional team members, ensuring projects get delivered on-time and on-budget
  • Develop project schedules and budgets based on client’s goals, scope of work, and available resources
  • Triage new tasks and help to prioritize based on severity, contractual obligation, and team workload
  • Produce timely weekly and monthly project reports in accordance with the company’s standards
  • Proactively inform upper management of any issues or delays related to project
  • Applies Digital Operative’s methodologies & processes to enforce project standards
  • Contribute to the agency's set of methodologies and best practices as it pertains to project lifecycles

Bonus Skills:

  • Prior web application or product management experience
  • eCommerce experience with Magento, Shopify or Demandware
  • Skillset within design or web development – you can code or design
  • PMP and/or CSM certification
San Diego, CA

Project Manager- Tech & Ecommerce

Digital Operative is searching for a strong, experienced Mid-level to Senior Project Manager who can handle multiple tasks & priorities in an effective and solution-based manner. If the prospect of spearheading multiple projects at a high quality level through the balance of people, time, and budget excites you, keep reading.

The Project Manager will be involved throughout all operational points of projects from client communication, to phase handoff, to launch. Digital Operative is looking for a Project Manager, who brings at least 3 years agency or web project management experience, demonstrating a successful track record of driving web and eCommerce projects.

Role Summary

The Project Manager has an eye for detail, a capacity to juggle multiple projects, schedules, etc, and the passion for setting the right expectations. Day-to-day activities include: driving projects forward, serving as the lead voice on projects, communicating with multiple clients, gathering client answers/assets/requirements/etc, unblocking obstacles, aiding in budgeting for RFP/RFQs/SOW’s/CO’s, testing team’s work, reviewing/altering multiple project schedules, reporting on utilized hours/project budget/timeline, etc. The Project Manager will also be responsible for working with cross-functional team members, interfacing with clients, and following Digital Operative’s established processes..

Job Requirements:

  • 3-6 years experience as an interactive Web Producer or Project Manager within a deadline-driven agency or tech startup environment, with multiple eCommerce projects driven from initiations through close-out
  • 1+ years experience within ecommerce related work
  • Very comfortable with user experience, eCommerce, and web development terminology and processes, with experience managing responsive web projects, back-end integrations, as well as mobile, social, SEO/SEM/Retargeting campaigns, etc
  • Established track record of being accountable for the execution, management and quality of multiple complex eCommerce projects from initiation to close-out, ensuring client satisfaction, meeting milestones, and delivering within the approved budgets.
  • Excellent written and verbal communications skills; Experience creating detailed project requirements documentation through discussions and meetings with internal project team members across all departments and client stakeholders
  • Strong understanding of various kinds of project management methodologies & frameworks (waterfall, Agile)
  • Self-starter, proactive, deadline driven, hands on team player
  • Passion to learn the newest web technologies and design principles
  • Proficiency with MS Project, MS Office or other industry standard software
  • Familiarity using Basecamp, ActiveCollab, Trello, Jira, or other online project management tools

Responsibilities:

  • Facilitate, manage, and maintain timely and effective communication across teams including senior team members, clients and 3rd parties
  • Serve as the lead voice on projects, driving the early clarification and documentation of strategic & technical requirements, conceptualizing and explaining complex ideas clearly, managing expectations, and exhibiting transparency
  • Identify and assemble experts and stakeholders needed to refine and clarify requirements
  • Juggle the responsibility of serving as the voice of client interests to the Digital Operative team, with serving Digital Operative by focusing on the promised scope and budget, avoiding scope creep, and processing change orders where applicable
  • Educate, or identify experts needed to educate the client on Digital Processes as they relate to waterfall eCommerce builds, agile support contracts, and deployment processes
  • Works with cross-functional team members, ensuring projects get delivered on-time and on-budget
  • Develop project schedules and budgets based on client’s goals, scope of work, and available resources
  • Triage new tasks and help to prioritize based on severity, contractual obligation, and team workload
  • Produce timely weekly and monthly project reports in accordance with the company’s standards
  • Proactively inform upper management of any issues or delays related to project
  • Applies Digital Operative’s methodologies & processes to enforce project standards
  • Contribute to the agency's set of methodologies and best practices as it pertains to project lifecycles

Bonus Skills:

  • Prior web application or product management experience
  • eCommerce experience with Magento, Shopify or Demandware
  • PMP and/or CSM certification
San Diego, CA

Web Analyst

We are searching for a full-time Web Analyst to support our growing team that understands marketing fundamentals and has hands-on experience in providing actual insights that drive business decisions. You, as our Google Analytics expert, will be working with our digital marketing team to report on data/insights, determine where opportunities may lie and how to grow our clients' businesses. You will also be working with our strategy department with the ideation, implementation and reporting on website optimization and testing efforts. Here are some of the scenarios you'll be placed in: setting up Google/Universal Analytics (with the help of a developer), analyzing data and forging recommendations, looking into alternative attribution models, evaluating the efficacy of a webpage experiment, implementation of Optimizely, post-test segmentation and analysis, etc.

Responsibilities:

  • Audit, implement and optimize Universal Analytics (Google) installations
  • Lead developers during set up of highly customized Google Analytics installation
  • Create client reporting each week/month and write accompanying analysis
  • Implement and evaluate website tests and find statistically significant treatments
  • Come up with new methods for getting at obfuscated data in Google/Universal analytics
  • Optimizely - Recommend new tests based on the data
  • Build dashboards and custom reports for clients
  • Thought Leadership - Contribute content to the agency blog and newsletter

Experience:

  • 2-4 years of heavy Google Analytics experience
  • Certified Google Analytics and/or Google AdWords
  • Good understanding of Google Tag Manager
  • Good understanding of SEO, Moz and Google Webmaster Tools
  • Proficiency with MS Word, PowerPoint, Keynote
  • Advanced Excel skills (ie. Pivot tables, vlookups, data visualization)
  • Experience with website optimization, testing and targeting
  • Have explored attribution models
  • Understands conversion segments and how to apply them
  • Have used Custom Variables / Dimensions
  • Bonus - Ecommerce Experience ++
  • Bonus - Universal Analytics +++

Pluses:

  • Adwords certification and campaign management experience
  • Paid Media Attribution Knowledge
  • Optimizely Experience and/or Certification
  • Understanding of statistics and concepts thereof
San Diego, CA

Front End Magento Developer

We are looking for a Front End Magento Developer to join our growing team, who can create solutions, contribute to a team environment and be an advocate for front end technologies. You’ll be learning our existing methodologies and applying your own to ensure that DO is producing best-in-class technologies on all of its products. You will get your hands dirty working on ecommerce (Magento, Shopify Plus) and CMS platforms. You should be able to work collaboratively with system engineers, backend developers and UX designers throughout the process. We’re looking for folks that share the same passions as we do for creating digital solutions for a variety of clients across Outdoors, Active Lifestyle, Retail, Fashion, Consumer Electronics and Nonprofit.

Position Requirements:

  • 3+ years of experience with frontend development using HTML, CSS and JS
  • Experience with a javascript framework such as jQuery, prototype or dojo
  • Built rich interactive client interfaces, JSON, AJAX, DOM manipulation, MySQL or other database experience
  • Experience working in a team environment using SVN or Git
  • Experience developing within a MVC framework or templating system
  • Understanding of web standards, cross-browser compatibility issues and performance optimization
  • Experience with PHP5
  • Experience using HTML5, CSS3 and the latest in Javascript frameworks and toolkits
  • Solid understanding of Linux or Unix operating systems
  • Experience creating themes in WordPress, Magento and/or Shopify Plus are desired
  • Experience with advanced interface elements like animations, parallax, transitions, etc.

Whom We Are Looking For:

  • Superb problem solving skills
  • Excellent written and verbal communication skills
  • A sharp eye for design, close attention to detail, excellent self-motivator
  • A self starter, able to make progress with minimal supervision
  • Eager to accept new tasks and responsibilities and develop new skills
  • Strong team player
  • A passion for the web and new technologies
  • Ability to estimate and hit deadlines
  • Understands the balance between experimentation and current user needs

**We work fast and furiously and expect you to do the same. We notice if things are 1px off. We do what we do because we love it. We are professional and organized, but laid-back.

San Diego, CA

Shopify Developer

We are looking for passionate Shopify Developer(s) who are interested in working with talented team members, exciting clients and growing a Shopify practice. We're looking for folks that share the same values, want to be a part of something that is growing and love bringing award-winning user experiences to life for customers. We want to design and build beautiful, smart websites.

Position Requirements:

  • Minimum of 2+ years experience working within the Shopify Plus platform
  • 2+ years working with modern technologies such as HTML5 and CSS3 experience
  • 2+ years experience working with Liquid, Javascript; JQuery and AJAX as necessary
  • Bachelors Degree in Computer Science, Computer Programming or similar field
  • Superb troubleshooting and debugging skill

Whom We Are Looking For:

  • Being a resident Shopify Plus expert
  • Working with UX and designers to produce tight, forward-thinking, responsive and scalable front-end experiences
  • Building out custom Shopify themes and modifying pre-existing themes depending on the scope of the project
  • Working with Project Management to scope new functionality requests and supporting Sales to scope new projects
  • Intense passion and strong desire to be successful in the field of web development or programming
  • Ability to move between customer projects, understand business needs that drive features and be consultative throughout
  • A great team player - we want to work with positive-minded people
  • Strong worth ethic and attention to detail
  • Thirsty for knowledge and willing to learn
San Diego, CA

Email Marketing/CRM Specialist

Digital Operative is looking for an experienced Email/CRM Marketing Specialist who will work within the digital marketing division of the agency. This role will be working across client accounts to drive successful email & CRM programs using compelling creative, testing workflows, leveraging data and making recommendations as needed.

Responsibilities:

  • Building email campaigns, performing list segmentation, fine-tuning testing approaches, HTML presentation and QA of all outbound campaigns
  • Troubleshoots technical issues in collaboration with developers, list segmentation and platform setups as needed day-to-day
  • Proofread emails for clarity, grammar and spelling
  • Owns email marketing & CRM activities day-to-day including email setup, scheduling, testing, tagging, deployment, content review, workflow/series creation and reporting
  • Provides email marketing & CRM best practices to Accounts division and Digital Marketing team
  • Work inside agency's toolset - Google Analytics, Eloqua, Mailchimp, Klaviyo and Invision

Qualifications:

  • At least 3 yrs+ experience in similar role - Email Marketing, CRM Specialist
  • Experience with email platforms - Eloqua, Mailchimp, Klaviyo
  • Proficient in marketing automation technology
  • Ability to troubleshoot technical issues with email setup & sending
  • Understanding of database and segmentation
  • Attention to details is a must
  • Experience within agency environment is a bonus
  • Proactive, energetic & positive-minded
  • Team-oriented
San Diego, CA

Sr Visual Designer

Digital Operative, a an award-winning digital agency is looking for a Visual Designer to join our in-house team that is responsible for creating both beautiful and useful interfaces for brands in Outdoors, Active Lifestyle, Food, Endurance Sports, Fashion and CPG. You'll be working alongside an experienced team of Strategists, UX, Marketers and Developers who are passionate about producing exceptional work. Our design methodology is user-centric and is more device agnostic than ever. We pride ourselves on creating solutions for our clients that balance Brand Storytelling & Selling. This is your chance to be part of an exciting and passionate team of DOers.

The Visual Designer will not only be passionate about producing great work, but also be a contributor to the design community. We're looking for someone who isn't afraid of collaboration with technology, marketing and strategist types. We are searching for a candidate who blends the best of design principles and branding into every project. Excellent eye for design, imaginative, well-organized, good-natured, flexible and passionate, you bring an advanced understanding of visual design, typography, composition and color theory. Besides a Bachelor's degree in Graphic Design, Fine Arts, Multi-Media Design (or a related field), you have the following:

Skillset Requirements:

  • Minimum 3+ years design experience preferably in a digital agency, digital branding or ecommerce firm
  • Expert skills in Adobe Creative Suite and advanced command of standard design and layout applications (e.g. PhotoShop, Illustrator, InDesign) and HTML and style sheets
  • Strong understanding of user interface principles and usability practices
  • Strong understanding of current web standards and best practices
  • Excellent written and oral communication
  • Excellent interpersonal skills, a positive attitude, a sense of humor and the ability to thrive in a collaborative agency environment with multi-disciplinary teams
  • Experience working one on one with clients, ability to communicate and present design concepts effectively
  • Self-motivated and ability to hit deadlines
  • Continuous thirst for creative experiences and knowledge that can be translated back to DO and keeps your ideas and perspective fresh