Join Our Team

Our culture is in a constant state of evolution, day in and day out. Perks of working at DO include a dog-friendly office, bagel Fridays, endless snacks, monthly guest speakers, team building events, and an environment where creativity has no limit.

We are looking for team members who are relentless, brave, and curious; individuals who hold integrity highly and value collaboration; and most importantly, awesome people who are excited to be a part of a hard-working and fun-loving work family.

Full Time Openings

UX Designer / Architect

Digital Operative Inc. is looking for a User Experience (UI/UX) Architect and Designer to join our team in San Diego, California (CA). The ideal candidate is equal parts strategic thinker and creative problem solver. You can translate the emotive and functional needs of the digital experience into user-centered design process solutions from concept to execution by researching, conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products.

He/She will work with our clients to understand their business requirements in the broader context of their digital strategy and advocate for the customer by developing intuitive interactions and easy-to-use interfaces across digital devices, platforms and channels.

Your interests and capabilities are not purely in the production of UI/UX wireframes and design work but also will cross many other key skills such as product / customer journey strategy, user research, IA, UX, UI, information design, and visual design.

YOUR DAY TO DAY:
  • Leadership of user experience for agency and its products
  • Crafting POVs and set of UX strategies that hold the user at the center and address the customer's business goals
  • Design and deliver wireframes, user stories, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces as needed
  • Lead UX planning for cross-device experiences
  • Develop and evolve presentation decks that educate clients and provide progressive thinking in the UX realm
  • Maintain and constantly update your own ideas about what works, what doesn't and why
  • Proactively provide subject matter and business analyst advisory services to clients and team members
  • Work with design and engineering teams to determine tradeoffs based on business needs, user experience outcomes, and technology constraints
  • Provide support as needed in the areas of visual design or information design
  • Conducting industry and/or functional research and related analysis to support client work
  • Sales/Business Development Support – providing subject matter expertise during sales process as needed
  • Help the team plan and run effective client workshops and client stakeholder meetings
  • Provide strategic solutions for early stage project planning
  • Work closely with project managers, design, engineering, and quality assurance
  • Identify and execute on the best methods for user research and testing within client constraints
  • Monitor and have knowledge of wider industry UX trends and relevant technology trends
  • Time Tracking – track daily time across customer accounts within the Harvest platform
  • Thought Leadership – Producing trend-oriented “think pieces” for internal agency consumption as well as to support ongoing agency marketing practices
REQUIREMENTS:
  • Five or more years of UX/UI design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
  • Extensive experience using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design
  • Have a solid understanding of information architecture, information design, typography, fundamental design principles, visual flow, and intuitive design
  • Have experience streamlining workflows and/or visual elements to influence user behavior and interactivity
  • Demonstrated hands-on experience conducting Guerilla User Research & Remote User Testing
  • Ability to make strategic design and user-experience decisions related to core, and new, functions and features
  • Ability to clearly articulate and defend your design decisions in front of teams and clients
  • Ability to work with clients to understand detailed requirements and design to complete user experiences that meet client needs and vision
  • Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval
  • Engage in leading team efforts, maintain timelines and control project scope
  • Be passionate about UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies
San Diego, CA

Senior E-Commerce Strategist

Digital Operative is a growing digital agency in search of a highly motivated Sr. E-Commerce Strategist with vision and focus on results to join our expanding team. This role will be primarily be working across client accounts to help lead and/or support the strategic planning and execution of digital marketing and e-Commerce tactics to drive new and repeat customers, brand awareness, increase conversions and promote revenue growth.

As a Sr. E-commerce Strategist, your mission is to define and develop innovative and highly effective e-commerce strategies and drive tactical execution thereof, both short-term and long-term, for each client by evaluating data, research, goals / objectives and providing performance-based solutions for paid, owned and earned media channels.

We're looking for someone who has experience taking the lead on strategizing and optimizing the acquisition funnel through all channels. You have a clear POV and proven track record of enabling clients to use reliable strategies that deliver great ROI quickly while staying within budget.

You will be a DO’er who adopts and contributes to DO’s fun and amazing culture. Looking for someone to join the team who loves dogs, happy hours, company volunteer days, and proud to be a part of our DO family!

DUTIES AND RESPONSIBILITIES:
  • Act as the lead and serve as an expert in e-commerce and digital marketing strategy for clients with hands on support from internal digital marketing specialists
  • Develop client e-commerce strategies and tactical execution plans to present clear value differentiation, drive brand awareness and increase sales, complying with client needs and budgets
  • Manage projects through entire lifecycle (strategy, tactical execution, analytics & technology) while coordinating each step among various stakeholders
  • Craft insightful and data-driven presentations, creative briefs, revenue projections and detailed marketing communication plans as part of strategic roadmap and tactical planning deliverables
  • Compile/conduct 1st and 3rd party research for clients, which may include competitive data, persona development, emerging opportunities, and consumer insights to deliver strategic recommendations and rationale
  • Track and analyze channel and campaign performance against performance goals, providing recommendations for optimization as needed against client goals
  • Meet with clients on a regular basis to update them on status, present findings and present solutions/next steps
  • Provide monthly/quarterly/ad-hoc reports of relevant metrics, insights, recommendations
  • Evaluate, recommend, and assist in deployment of digital technologies in support of achieving client goals
  • Collaborate across disciplines (Media, Creative, Client Services, Development) to influence and inform client deliverables ensuring that the end consumer and client goals are being addressed
CAPABILITIES:
  • Demonstrative knowledge of the overall digital landscape, and abreast of marketing technologies and e-commerce best practices
  • Ability to lead the design of insight driven digital strategies from opportunity identification through to execution. Structure and present recommendations to client leadership
  • Expert knowledge of the interaction of paid, owned and earned media with ability to translate and communicate data into actionable plans
  • Extensive experience with marketing technologies CRM, CMS, E-commerce Platforms (Magento & Shopify a plus) and web analytics
  • Experience developing strategic planning documents such as presentations, marketing communications calendars, revenue projections and reporting dashboards
  • Strategic thinker who can collaborate and offer creative solutions and ideas
  • Strong presentation and communication skills that can translate POV to both stakeholders and broader internal team for planning
  • Ability to evaluate creative work and provides feedback for revisions as needed
QUALIFICATIONS:
  • 6 + years of experience creating and implementing strategic e-commerce and digital marketing programs
  • Strong understanding of lead generation and retention programs including but not limited to search & social networks, email marketing and paid media
  • Familiarity with digital media planning and buying, and associated analytics, including digital media, social media, programmatic media, and influencer campaigns.
  • Excellent with handling data; able to creatively obtain, analyze, and derive insight from data to inform strategic approach
  • Confident in presenting to clients and teammates, engaging and effective when presenting the agency POV
  • Excellent written, verbal and presentation skills
  • Passionate about marketing, technology, e-Commerce and digital strategy
  • Highly collaborative; team player
  • Self-starter; able to juggle multiple projects at once
  • Comfortable working with creative, account, media, and analytics teams
  • Bachelor’s degree with Marketing or Business focus preferred
  • Experience within an agency environment is a bonus
  • Proactive, energetic & positive-minded
San Diego, CA

Amazon Marketing Specialist

The Amazon Marketplace Specialist will be responsible for managing the accounts and marketing of the agency's customers on the Amazon channel, growing into multiple marketplace channels. This is a great opportunity to be a part of the early growth stage of this business unit as well as the agency as a whole. In this role, you will have a significant impact on customers' Amazon programs as well as working within a fast-paced and entrepreneurial environment. You will need to be both strategic and operational as this is a hands-on role ensuring we build a best-in-class Amazon and marketplace offering.

Role Responsibilities:
  • Manage Amazon accounts to include: setting up accounts, operating terms, product listings and their optimization
  • Create and implement Amazon Marketing Plans leveraging the expertise from e-commerce and digital marketing staff at the agency
  • Optimize Amazon listings/pages to improve consumer engagement, organic search performance & sales (A+ content development)
  • Drive traffic and execute Amazon AMS/AMG campaigns, lightning deals, and Enhanced Brand Content (EBC) to increase revenue.
  • Interact with Consumers via response to Q&A and well as review feedback to drive engagement and goodwill
  • Manage & optimize Amazon email marketing programs across customers to solicit positive reviews and additional purchases that are in line with the Amazon TOS
  • Strategically plan and drive brand expansions to additional marketplaces domestically and internationally
  • Support launching additional 3rd party marketplace businesses
  • Work with internal digital marketing team to create and execute promotion plans to drive growth
  • Drive the agency's marketplace program's necessary systems and processes
  • Forecast, plan and optimize marketing budgets across the agency's marketplace customers
  • Provide ongoing sales and marketing reporting to provide customer with insights and recommendations to drive growth
  • Work with the customer's internal Operations team to ensure the accuracy and integrity of inventory
  • Participate in account relationships and negotiations with marketplace partners
Role Requirements:
  • 1+ year of experience in successfully managing Amazon marketplace programs.
  • Experience managing third-party eCommerce marketplaces for consumer brands
  • Bachelor’s Degree in Business, Marketing, Management or comparable work experience.
  • Proven knowledge of requirements, restrictions and best practices for selling on Amazon & other marketplaces.
  • Knowledge and experience with Amazon SFP, FBA, Sponsored Products, AMS, Promotions, etc
  • Have a data-driven approach to proactively analyze data, find insights, make decisions and execute goals
  • Results-driven and able to work with cross-functional teams to achieve sales goals
  • Passion to work in an entrepreneurial and high growth environment
  • Experience with e-commerce platforms like Shopify and Magento are a plus
  • Strategic thinking with action-driven mindset towards results
  • Excellent communicator, detail-oriented, and self-motivated
  • Strong organizational and planning skills
  • Proficient in MS Office and/or Google Suite (particularly Excel, PowerPoint, Sheets, Slides)
San Diego, California

Senior Project Manager

Digital Operative is growing full-service digital marketing agency in search of an experienced Senior Project Manager who can handle multiple tasks & priorities in a fast, ever changing agency environment. The Senior Project Manager will be involved throughout all operational points of projects from client communication, to phase handoff, to launch.

We're looking for folks that share the same values, want to be a part of something that is growing and love bringing award-winning user experiences to life for customers. We want to design and build beautiful, smart websites. We're looking to people on who are excited about their craft to be part of our DO family. We love what we DO and want to find the right people to be part our DO crew.

What the day to day looks like: 
  • Facilitate, manage, and maintain timely and effective communication across teams including senior team members, clients and 3rd parties
  • Serve as the lead voice on projects, driving the early clarification and documentation of strategic & technical requirements, conceptualizing and explaining complex ideas clearly, managing expectations, and exhibiting transparency
  • Identify and assemble experts and stakeholders needed to refine and clarify requirements
  • Juggle the responsibility of serving as the voice of client interests to the Digital Operative team, with serving Digital Operative by focusing on the promised scope and budget, avoiding scope creep, and processing change orders where applicable
  • Educate, or identify experts needed to educate the client on Digital Processes as they relate to waterfall eCommerce builds, agile support contracts, and deployment processes
  • Works with cross-functional team members, ensuring projects get delivered on-time and on-budget
  • Develop project schedules and budgets based on client’s goals, scope of work, and available resources
  • Triage new tasks and help to prioritize based on severity, contractual obligation, and team workload
  • Produce timely weekly and monthly project reports in accordance with the company’s standards
  • Proactively inform upper management of any issues or delays related to project
  • Applies Digital Operative’s methodologies & processes to enforce project standards
  • Contribute to the agency's set of methodologies and best practices as it pertains to project lifecycles
Who we are looking for: 
  • Constantly looking for new and better ways to accomplish tasks and processes
  • Self-starter, proactive, deadline driven, hands on team player
  • Detail oriented and punctual with all work you own and touch
  • Passion to learn the newest web technologies and design principles.
  • Must be highly-motivated
  • Able to work autonomously and keep on deadline
  • Looking for a team player
  • Must love dogs.. or at least be fond of them in the office!
Must-have Skills: 
  • 4-6 years experience as a Project Manager within a deadline-driven agency or tech startup environment, with multiple eCommerce projects driven from initiations through close-out
  • 2+ years experience within e-commerce related work, especially with Magento or Shopify.
  • Very comfortable with user experience, eCommerce, and web development terminology and processes, with experience managing responsive web projects, back-end integrations, as well as mobile, social, SEO/SEM/Retargeting campaigns, etc
  • Established track record of being accountable for the execution, management and quality of multiple complex eCommerce projects from initiation to close-out, ensuring client satisfaction, meeting milestones, and delivering within the approved budgets.
  • Excellent written and verbal communications skills; Experience creating detailed project requirements documentation through discussions and meetings with internal project team members across all departments and client stakeholders
  • Self-starter, proactive, deadline driven, hands on team player
  • Passion to learn the newest web technologies and design principles
  • Proficiency with MS Project, MS Office or other industry standard software
  • Familiarity using Mavenlink, ActiveCollab, Trello, Jira, or other online project management tools.
San Diego, CA

Paid Media Manager

Digital Operative is searching for a passionate, motivated and highly skilled full time Paid Media Manager to lead strategy and execution of clients’ online paid media programs.The ideal candidate will have significant experience in hands-on channel management across digital channels including but not limited to paid search, paid social and programmatic platforms.

He/She is thought leader in campaign strategies, media spend and optimization. They have hands-on experience managing campaigns directly with ad platforms as well as 3rd party applications. This person will manage the day to day operations on our key client paid media campaigns, including but not limited to paid search, and social media to maximize quality, volume, revenue, and ROI goals. Strong industry knowledge, SEM, social media, display, and programmatic best practices.

Your Responsibilities in this Role:
  • Manage the day-to-day Paid Media marketing activities across multiple channels including campaign planning, implementation, budget management, performance review, and optimization of campaigns
  • Recommend and Implement optimization strategies and testing plans for paid media campaigns
  • Advise and implement best practices and procedures for campaign setup, ad trafficking, creative ideation, development, execution, optimization & reporting
  • Understanding KPI’s and analysis of results to identify actionable opportunities
  • Prepare and present detailed client campaign performance reports
  • Participate in strategic discovery, to gather client business requirements, develop project briefs and implement solutions to meet these requirements
  • Account audits and assessments, restructuring to suit best practices and best cases
  • Paid Media revenue simulations and projections
  • Oversee channel specialists who will be responsible for implementing your overarching paid media strategy on a daily basis
  • Work on special projects as needed to support the Digital Marketing team
  • Support business development and onboarding new clients
Your Experience:

Minimum of 4- 6  years of experience in planning/buying media for paid search and social environments and completing the following tasks: social custom events and conversion building, audience development, keyword research, forecast projecting, building timelines and budget recommendations, in-depth reporting, and more…

Analysis and reporting experience including:

  • building stories with the numbers
  • providing confident recommendations based on findings/insights
  • presenting findings
  • ability to perform offline (ex/Excel) analysis on optimization opportunities
  • Proven ability to juggle many projects, always meeting deadlines, and exceeding client and team expectations
  • Managed a significant paid media budgets
  • Building strong paid media strategies and activating against those
  • Additional Skills - Google Analytics, Google Tag Manager, Google Data Studio,  Marketing Automation Systems or other technical skills

Why you'll be successful in this role:

  • You're an excellent communicator with the ability to sell, convince, and negotiate with people
  • You have a team-oriented working attitude with an ability to work well under pressure with a friendly and positive outlook
  • You are brave and not afraid to experiment, pitch ideas, explore the non-norm, but also ask questions/for help when needed

San Diego, CA

E-Commerce Email Marketing & CRM Manager

Digital Operative is a growing digital agency in search of a highly motivated Ecommerce Email/CRM Marketing Manager to join our expanding team. This role will be working across client accounts to drive successful email & CRM programs using compelling creative, testing workflows, leveraging data and making recommendations as needed.

You will be a DO’er who adopts and contributes to DO’s fun and amazing culture. Looking for someone to join the team who loves dogs, happy hours, company volunteer days, and proud to be a part of our DO family!

Responsibilities:
  • Building email campaigns, performing list segmentation, fine-tuning testing approaches, HTML presentation and QA of all outbound campaigns on time and within scope
  • Troubleshoots technical issues in collaboration with developers, list segmentation and platform setups as needed day-to-day
  • Proofreads emails for clarity, grammar and spelling
  • Manages full Q.A. of emails
  • Owns email marketing & CRM activities day-to-day including email setup, scheduling, testing, tagging, deployment, content review, workflow/series creation and reporting
  • Owns tactical and promotional calendar for client’s email programs
  • Responsible for creation and ownership of email processes
  • Participates in and activates against email marketing strategy initiatives
  • Provides email marketing & CRM best practices to Accounts division and Digital Marketing team
  • Provides in-depth reporting and analysis on email performance and pivots/makes recommendations based on those insights
  • Work inside agency's toolset - Google Analytics, Eloqua, Mailchimp, Bronto, Bluecore, Sailthru, Klaviyo and Invision
Qualifications:
  • At least 5 yrs+ experience in similar role - Email Marketing, CRM Specialist
  • Experience in E-commerce email marketing
  • Experience with email platforms - Eloqua, Mailchimp, Klaviyo
  • Proficient in marketing automation technology
  • Ability to troubleshoot technical issues with email setup & sending
  • Understanding of database and segmentation
  • Attention to details is a must
  • Must hit all deadlines
  • Experience within agency environment is a bonus
  • Proactive, energetic & positive-minded
San Diego, CA

Shopify Developer

We are looking for passionate Shopify Developer, who is interested in working with talented team members, exciting clients and growing a Shopify practice. We're looking for folks that share the same values, want to be a part of something that is growing and love bringing award-winning user experiences to life for customers. We want to design and build beautiful, smart websites. We are willing to relocate the right candidate.

DUTIES AND RESPONSIBILITIES:
  • Being a resident Shopify Plus expert
  • Working with UX and designers to produce tight, forward-thinking, responsive and scalable front-end experiences
  • Building out custom Shopify themes and modifying pre-existing themes depending on the scope of the project
  • Working with Project Management to scope new functionality requests and supporting Sales to scope new projects
  • Intense passion and strong desire to be successful in the field of web development or programming
  • Ability to move between customer projects, understand business needs that drive features and be consultative throughout
  • A great team player - we want to work with positive-minded people
  • Strong worth ethic and attention to detail
  • Thirsty for knowledge and willing to learn
REQUIREMENTS:
  • Minimum of 2+ years experience working within the Shopify Plus platform
  • 2+ years working with modern technologies such as HTML5 and CSS3 experience
  • 2+ years experience working with Liquid, JavaScript, jQuery and AJAX as necessary
  • Bachelors Degree in Computer Science, Computer Programming or similar field
  • Superb troubleshooting and debugging skill
San Diego, CA

Lead Magento Developer

The Lead Magento Developer role works with a team to deliver solutions to project requirements, possessing the knowledge and experience to configure and build Magento 1 and Magento 2 websites from start to finish. This includes theming from scratch, installing all necessary 3rd party modules, identifying where custom built modules are needed, delegating tasks to frontend developers, backend developers, and system administrators. This position works closely with the project architect, account managers, and developers.

Responsibilities:

  • Develop professional & industry standard solutions to task requirements
  • Maintain organization on projects with account manager (technical side)
  • Be the first line of support for developers in your team
  • Be the technical lead
  • Master the skills required to complete your team’s projects
  • Develop on new and existing client projects built using the Magento 1 and Magento 2 platform
  • Architect and write custom extensions according to best practices
  • Build efficient, testable, and reusable code
  • Identify quality community extensions and optimize production efforts
  • Maintain high performing codebases and solve complex performance problems
  • Support architecting and estimating new Magento tasks & projects
  • Communicate and collaborate with developers on the team
  • Develop solutions in given time frames
  • Communicate with managers about any issues or concerns
  • Follow DO’s development operations standards and expectations
Basic Requirements:

  • Minimum of 3-5 years PHP web development experience
  • Minimum of 1-2 years real-world e-commerce experience with Magento development
  • Firm grasp of Git-based source control
  • Competent with PHP object-oriented programming & MVC applications
  • Competent with MySQL-based database concepts
  • Familiarity with automated deployment strategies
  • Solutions-oriented thinking; always looking for the smart solution to a problem rather than jumping at the first answer
  • A preoccupation with staying on top of industry trends and technologies
  • An aptitude and drive for learning
Technical Requirements

  • Thorough understanding of Magento’s code structure, extension architecture, theming hierarchy, and fallback components
  • Expertise in authoring and extending Magento extensions
  • Thorough experience in customizing Magento’s front-end components using layout XML, blocks, and templates
  • Thorough knowledge of vanilla Magento feature set and configuration
  • Competent knowledge of e-commerce data organization and relationships
  • Store catalog (categories/products/attributes)
  • Sales orders (quotes/orders/invoices/shipments/credits)
  • Competent in authoring JavaScript and using libraries such as jQuery
  • Competent in web services integrations (REST/SOAP)
  • A desire to be personally responsible for production-level code
  • Ingenuity to leverage all available tools at your disposal
  • Comfort working with Linux-based systems
Bonus Qualifications

  • Magento Certification is a huge plus
  • Experience in ERP integrations with Magento is a huge plus
  • Experience with caching and scaling techniques
  • Experience in multi-store, multi-lingual, or multi-currency e-commerce implementations
  • In-depth knowledge of PCI/PA-DSS compliance issues
  • Experience with CSS preprocessors like SASS/LESS
  • Contributions to the open-source community